2026 Department of Health Investigations

The Department of Health [DOH] is having its investigators take more assertive action in the course of DOH investigations, to rely more heavily on attempting to obtain information from the licensee by phone in advance of properly notifying them of their legal rights under the Uniform Disciplinary Act [UDA], threatening action for non-cooperation.

A voicemail message from a DOH investigator in 2026:

Hey, this message is for [licensee]. My name is [name] a healthcare investigator with the Washington State Department of health. I am calling in regards to an investigation if you could please give me a call back [number].  Please note of this could affect your ability to practice in Washington state under your healthcare credential, if you do not return my call as soon as possible.

It is true that a licensee can be disciplined for not complying with a DOH investigation under RCW 18.130.180(8).

However, “At the earliest point of time the license holder must be allowed to submit a written statement about that complaint, which statement must be included in the file.”  RCW 18.130.095(1)(a).  Also, “prior to taking a written statement” the DOH investigator “shall inform” the licensee in “writing” the nature of the complaint, that the person may consult with legal counsel BEFORE making any statement, that the statement can be used against them, at the very least.

The logistics of attempting to obtain information through a phone call to the licensee clearly violates the UDA but also due process that is owed to the licensee—if you get a call or voicemail message from a DOH investigator, connect with an attorney first!